What to send
- your order number — it’s in the subject line of the e-mail with your eSIM;
- the e-mail you used to buy;
- what went wrong and what you’d like us to do (for example, a refund);
- if the problem is on your phone, a screenshot of what it shows.
If you don’t have the order number, find it on My order using the e-mail you bought with.
What happens next
- We acknowledge your complaint within 48 hours and give you a reference.
- We review the order and, where needed, check the eSIM’s status with our network partner.
- We reply with a decision and resolve the complaint within one month of receiving it.
Refunds follow the refund policy; requests about your personal data follow the privacy policy. You can also contact the National Consumer Helpline of the Government of India (consumerhelpline.gov.in).